Last updated: [FOUNDER: date].
1. Full refunds
You receive a full refund when: LPI rejects your order under our editorial or content policies; we cannot deliver the service you purchased; or a verified duplicate or erroneous payment occurred.
2. Cancellation before work begins
If you cancel through dashboard support before production has started, you receive a full refund less payment-gateway transaction charges, which are not returned to us by the gateway and therefore cannot be returned to you.
3. After production begins
Once production has begun (for example, drafting, workshop preparation or survey fielding has started), refunds are at LPI's discretion and will consider work already performed. Where a product includes a draft approval stage, no refund is available after you approve a draft, except at LPI's discretion; instead, correction of genuine production errors is handled as a revision at no cost.
4. Discovery workshops
Paid discovery engagements (Website or App, AI-Agent) become non-refundable once the workshop has been delivered. The resulting proposal carries no obligation to proceed.
5. How to request
Raise a refund request through Support in your dashboard, referencing your order. We acknowledge within 3 working days and communicate the decision through your dashboard.
6. How refunds are paid
Approved refunds are issued to the original payment method through Razorpay and typically reflect within 5–7 business days, depending on your bank. You will see the refund status on your order.
7. Escalation
If you disagree with a refund decision, write to our Grievance Officer at [FOUNDER: email]; unresolved matters follow the dispute provisions in our Terms.